[vc_row full_width=”stretch_row” css=”.vc_custom_1534854554888{padding-top: 150px !important;padding-bottom: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_custom_heading text=”FAQS” font_container=”tag:h1|font_size:78|text_align:center|color:%23000000|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1535556402078{margin-bottom: 35px !important;}”][vc_row_inner css=”.vc_custom_1449399886258{margin-bottom: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}”][vc_column_inner width=”1/4″][vc_column_text] Tel: +65 81001009
E-Mail: shrimphubsg@gmail.com[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text css=”.vc_custom_1537633233331{margin-bottom: 35px !important;}”] Singapore[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text] Free standard shipping
on all orders in New York.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_column_text] Support forum provide
for over 24h, every day.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1535557041908{margin-bottom: 30px !important;}”][vc_column width=”7/12″ css=”.vc_custom_1434813322976{padding-right: 50px !important;}”][vc_row_inner][vc_column_inner][vc_toggle title=”Shipping” style=”arrow” color=”grey” open=”true” el_id=”1484181337089-c73f5e13-62d8″]Standard Flat Rate Shipping:

All orders placed with standard flat rate shipping are shipped on Monday and Tuesday only. Orders placed with our standard flat rate shipping option will be shipped via Singpost Priority Mail. While SIngpost does not offer a guarantee on delivery it is an estimated 1-3 business days within Singapore. Click here to view the estimated transit time for an order to arrive to your door.

Express Mail Shipping:

Orders placed with our express mail options will be shipped Monday-Thursday.

Delayed Packages:

Please feel free to contact us, If in the unfortunate event your package gets delayed, or the tracking has stood still in the same location for 24+ hours. we do recommend you call Singapore office and give them your tracking number as they may be able to provide you with more information on the delay and where your package is.[/vc_toggle][vc_toggle title=”Do you include ice or heat packs in the box?” style=”arrow” color=”grey” el_id=”1434812718348-9e8e0d41-a38d”]Yes, all delivery are send with ice packs. We never charge you for Ice Packs.[/vc_toggle][vc_toggle title=”Will I get a tracking number with my package?” style=”arrow” color=”grey”]Yes, a tracking number will be emailed to you at the time of shipment. Along with a tracking number we will also send you email notifications once your package has left our local shipping office.[/vc_toggle][vc_toggle title=”What forms of payment do you accept?” style=”arrow” color=”grey” el_id=”1434812718938-dc7476ad-88fc”]We accept almost all forms of payment. Credit/Debit Cards, PayPal, or even cash on in-store purchases.[/vc_toggle][vc_toggle title=”Once I place my order, when will you charge my account?” style=”arrow” color=”grey” el_id=”1434812718069-7df10eef-e758″]Each order is charged at the time of checkout.[/vc_toggle][vc_toggle title=”I received a dead shrimp what do I do now?” style=”arrow” color=”grey”]In the unfortunate event of receiving a DOA shrimp please do the following

Upon opening the package and finding your DOA shrimp, please first take a photo of the DOA shrimp inside the bag as best you can. Then once you begin the acclimation process pick out the DOA shrimp and take a photo of it outside of the bag. Email these photos along with your order number to support@shrimphub.com.sg. Please note that we must recieve these photos within 2 hours of the package being marked delivered.[/vc_toggle][vc_toggle title=”Live Arrival Guarantee” style=”arrow” color=”grey”]The Shrimp Hub offers a Live Arrival Guarantee on all shrimp sold to buyers in Singapore. If shrimp are dead on arrival, at the discretion of The Shrimp Hub, the shrimp will either be replaced or a refund will be given for the amount of shrimp that have died – but only if all conditions* are met.

*Conditions

Buyer must make contact/provide DOA pictures within 2 hours of delivery NO EXCEPTIONS. (Pictures must be taken of unopened bag). This prevents us from honoring the Live Arrival Guaratnee for packages that have been left outside. For example, we will not replace/refund an order that shows delivery was at 8 AM but contact/DOA photos were not made/emailed until 5 PM. There is too much of a chance that the package was delivered at 8 AM, left outside, then brought in after the customer, for example, retrieved their mail, etc..

Buyer must receive delivery on first delivery attempt (or picked up at post office same day).

Note: Live Arrival Guarantee is void for International Shipments.[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”5/12″ css=”.vc_custom_1450202410260{margin-top: 30px !important;border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 10px !important;padding-left: 20px !important;border-left-color: #f4f4f4 !important;border-left-style: solid !important;border-right-color: #f4f4f4 !important;border-right-style: solid !important;border-top-color: #f4f4f4 !important;border-top-style: solid !important;border-bottom-color: #f4f4f4 !important;border-bottom-style: solid !important;}”][contact-form-7 id=”333″ title=”Ask a Question”][/vc_column][/vc_row]